Pay and Cancel Policy

Program Registration and Invoices

Following program registration, an invoice for participation will be emailed to the customer. For some programs, invoices will only be issued once sample viability and/or homogeneity has been confirmed. If purchase order information is to be included on the invoice, it should be submitted with the registration form.
Customers with overdue invoices from previous programs will not be eligible to register in a new program until full payment is received.

Goods and Services Tax (GST)

For all registrations, issued tax invoices will comply with GST legislation. Where GST is payable it will be identified separately.
Invoices issued to non-Australian participants will be exempt from GST.

Payment Terms

The payment term for PTA invoices is 30 days from the issue date of the invoice.

Payment can be made via Electronic Funds Transfer (preferred) or credit card (Visa, MasterCard and American Express).

Where a purchase order is provided, the terms and conditions contained in this PTA Pay/Cancel policy override the terms and conditions specified in the purchase order, unless otherwise agreed to by PTA.

Invoices will be issued in Australian Dollars and all bank fees remain the responsibility of the customer.
Remittance advice should be sent to: receivable@pta.asn.au

Failure to Pay

If payment of program participation fees has not been received within the stated period, Laboratory Summary Sheets and Program Reports will not be issued.

Program Reports

Program reports will only be issued to customers in the program. Please note that PTA program reports are protected by copyright and cannot be distributed to third parties without the written approval of PTA Management. Unauthorised reproduction or distribution of PTA documents may result in copyright litigation.
Industry Bodies and other parties may contact PTA at ptaenquiry@pta.asn.au to enquire about access to program reports.

Cancellation of Program Participation

Customers opting to withdraw from a program must do so by the date specified in the Invitation Letter. Withdrawals after this date are subject to full payment to cover fixed cost commitments. PTA cannot accept responsibility for changes to work commitments or personal circumstances.

Special conditions exist for asbestos programs and cancellation/rescheduling of participation should be discussed with the program coordinator.

Non-Return of Results

Customers that fail to return results for a program are still required to pay the full program fee.

Shipping Fees and Customs Clearance

Customers outside Australia are responsible for providing PTA with all information and necessary documents for customs clearance, prior to sample dispatch. In cases where samples cannot be recovered from customs, or are lost in transit, program participation fees are still payable by the customer. Any additional samples dispatched will be subject to an additional fee.

Where Quarantine regulations specify import permits, the customer is responsible for obtaining these.

Program Cancellation

PTA reserves the right to cancel any program due to insufficient number of participants, supplier service problems or unforeseen circumstances. If PTA exercises this option, customers will be notified as early as possible to minimise inconvenience. PTA will not accept any responsibility for any costs already incurred.

Customers will be given the option of having their program participation fees refunded or transferred to a subsequent program. 

Contact Us

Get in Touch with PTA

    Whether you’re looking for support or want to learn more about our programs and services, reach out today and let us assist you.

    Sydney Office (Head office)

    Proficiency Testing Australia,
    PO Box 7507 Silver water,
    NSW 2128, Australia

    Brisbane Office

    Proficiency Testing Australia,
    P O Box 1122 Archerfield,
    QLD 4103, Australia