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This Charter describes PTA’s aims in servicing the needs of its various clients in a timely and effective manner. It also identifies the ways in which our clients can assist PTA to provide its services at a level of quality commensurate with our mission.
 

OUR CLIENTS

PTA’s clients fall into the following major categories:

OUR ROLE

PTA’s principal roles are outlined in PTA’s Mission Statement, as follows:

MISSION

PTA’s Mission is to:

OUR SERVICE AIMS FOR CLIENTS

In providing its services, PTA aims to:

OUR SERVICE STANDARDS

  1. For Proficiency Testing Activities we aim to:
    • Provide timely information of intent to run a proficiency testing program;
    • Conduct proficiency testing programs within a timely manner after participant registration;
    • Provide a report of our findings from proficiency testing programs within a timely manner.
        
  2. For Information Services we aim to:
    • Answer email or telephone enquiries from the general public within four working days of receipt.
       

YOUR ROLE IN PTA ACHIEVING OUR SERVICE AIMS

So that we can meet the aims of this Charter we need you to:

COMPLIMENTS AND COMPLAINTS

If you are pleased with our service, please let us know. We wish to advise our staff when their services are appreciated.

If you are not satisfied with our service, please assist by advising us, so that we can address the issue.

In the first instance, please discuss any technical or operational issues with the relevant PTA Program Coordinator.

If you remain dissatisfied, contact or write to the PTA Quality Manager at:

PTA
PO Box 7507
SILVERWATER NSW 2128
Telephone : (02) 9736 8397
Fax : (02) 9743 6664
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.